Apr 07: Yatra Online, India’s largest corporate travel services provider and one of India’s leading online travel companies, today announced a strategic collaboration with Google Cloud to accelerate its AI-led transformation across both corporate and personal travel. By leveraging the multimodal capabilities of Google Gemini on Vertex AI, Yatra is building a new generation of intelligent, agentic travel solutions designed to simplify booking, enhance expense management, and deliver seamless end-to-end travel experiences.
At the core of this collaboration is Yatra’s DIYA series of AI bots. Built with Gemini’s advanced natural language processing capabilities DIYA acts as an advanced AI agent, serving both consumer and enterprise customers and can accurately interpret complex customer queries and execute multiple sequential tasks, and guide users through their complete travel lifecycle: from conversational, personalized itinerary planning all the way through to executing seamless final bookings. The system uses Function Calling to execute workflows, such as searching for flights or managing cancellations, by interacting directly with Yatra’s internal APIs in real-time. Retrieval-Augmented Generation (RAG) also further allows DIYA to anchor its responses in Yatra’s vast proprietary travel databases and FAQs, providing travelers with reliable, conversational information that is specifically tailored to their itineraries and corporate policies.
Yatra is also strengthening its expense management offering, RECAP, using Gemini’s advanced vision analytics and OCR capabilities. An industry-first innovation, this allows RECAP to seamlessly scan receipts, extract key data, and even log expenses through voice commands, significantly reducing manual effort and improving accuracy for enterprise customers.
Commenting on the partnership, Siddhartha Gupta, CEO, Yatra Online, said,
“AI is fundamentally reshaping how travel is planned, booked and managed. Our collaboration with Google Cloud allows us to reimagine the entire travel lifecycle. With DIYA, we are enabling a more intuitive, conversational booking experience, while RECAP simplifies expense management in a way that is intelligent and scalable. This is a significant step towards building a truly integrated travel ecosystem for both enterprises and consumers.”
Shakti Goel, Chief Architect and Data Scientist, Yatra, added,
“Our focus has been on building AI systems that work reliably at scale. Gemini’s superior natural language understanding and speed allow us to deliver highly accurate, real-time responses across complex travel use cases. Combined with our full migration to Google Cloud’s scalable and secure infrastructure, this gives us the foundation to continuously innovate while maintaining enterprise-grade performance and security.”
Sashi Sreedharan, Managing Director, Google Cloud India commented,
“Our work with Yatra is about moving beyond basic automation to true agentic assistance for travelers across India. By integrating Gemini’s reasoning capabilities, Yatra is enabling AI agents that don’t just provide information but actively execute complex workflows—from real-time booking adjustments to automated expense filing. This collaboration allows Google Cloud’s AI to remove the administrative friction from the travel lifecycle, helping businesses and consumers focus more on their travel goals.”
Importantly, the integration is built on Google Cloud’s enterprise-grade security, ensuring that Yatra’s proprietary enterprise data remains protected and is not used to train public models.
With this, Yatra is advancing its data science roadmap across data analytics, machine learning, and agentic AI, positioning itself to deliver more integrated, intelligent travel and expense experiences at scale for both enterprises and consumers.
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