Introduces ‘UpFront’ as Part of its Evolving, Customer-Centric Offerings
Jan 29: IndiGo, India’s preferred carrier, announced a new choice in its Economy Class offering – ‘UpFront’, as part of its evolving, fit-to-purpose product portfolio. UpFront represents IndiGo’s first‑in, first‑out service experience, curated for travellers seeking superior convenience and added comfort with extra legroom. The product will be available for purchase, starting 29 January 2026 on the IndiGo website and mobile app.
Customers choosing IndiGo UpFront will enjoy a bundled premium experience including:
- Front‑row seating with extra legroom
- Complimentary snacks/meals
- Higher baggage allowance
- Hassle‑free change and cancellation benefits
Designed for aspirational Indian travellers, IndiGo UpFront elevates the Economy Class experience while keeping IndiGo’s customer promise of affordable and efficient air travel.
6E ways to fly
As the airline continues to evolve and creates fit-to-purpose produce choices for different segments of flyers in India and globally, it has reorganized its offering into three travel ranges, two cabin categories, and five fare choices, making it easier for customers to personalise their travel experience based on their needs.
- 3 Ranges:
- Domestic Flights for connectivity within the country
- Regional International flights for customers traveling within the subcontinent
- Long Haul International flights that fly for more than 7 hours
- 2 Cabins
- Economy Class for affordable and comfortable air travel
- IndiGoStretch for customers who are looking for extra comfort and space while travelling
- 5 Choices
- Three in Economy Cabin
- Saver: Offers best value fares, classic comfort seats. Hot meals are served on long-haul flights
- Flexi: Offers choice of selecting seats, complimentary snack and hassle-free cancellation
- UpFront: Offers front row seats with extra legroom, complimentary snack and hassle-free cancellation
- Two in IndiGoStretch
- Stretch: Offers more space, more privacy along with chef-packed meals and end-to-end priority services
- Stretch+: Offers the IndiGoStretch offerings along with added baggage allowance, hassle-free cancellation and complimentary lounge access
This comprehensive evolution brings greater customization, empowering customers to select the combination that best suits their comfort and travel preferences.
Pieter Elbers, Chief Executive Officer, IndiGo, said, “As IndiGo completes nearly two decades of giving wings to the nation, our focus remains on offering reliable, affordable, and increasingly personalised travel experiences to our customers. India’s aviation landscape is evolving rapidly, and so are customer expectations. Also, with IndiGo evolving from being India’s preferred carrier to a major global airline, we are continuously elevating our product portfolio to meet the expectations of a global audience, while staying true to IndiGo’s core principles of affordability, simplicity, and reliability. With IndiGoStretch, BluChip, our expanding long‑haul operations and a product portfolio tailored to the requirements of customers on the respective routes, we reaffirm our commitment to customer‑centric innovation, delivering seamless, comfortable, and flexible travel for millions of flyers across India and beyond.”