Revolutionizing travel booking: redBus customers can now reserve seats using WhatsApp

7th August 2023:  redBus, the world’s leading online bus ticketing platform, announced a new and convenient way for travelers to book bus tickets through the redBus chatbot on WhatsApp. This feature represents a significant leap forward in the travel industry, making redBus a pioneer in the online bus ticketing space. redBus worked with, the leading Conversational Engagement platform, and WhatsApp to bring this revolutionary new feature for its customers.

With WhatsApp being an extremely popular communication channel, clocking high frequency of use as well as higher screen time among people in India, redBus aims to leverage the messaging platform’s widespread acceptance, by offering its bus ticketing function on WhatsApp, offering a seamless and user-friendly booking process. Through this integration, redBus is revolutionizing the way travelers across the country book their bus tickets.

The newly launched feature enables customers to effortlessly book their bus tickets by interacting directly with the redBus chatbot on WhatsApp. The chatbot simplifies the booking process, providing real-time assistance and personalized recommendations.

“redBus is dedicated to leveraging cutting-edge technology to elevate the travel experience for our customers. We are thrilled to introduce this experience that allows travelers to book bus tickets seamlessly through WhatsApp. By creating our WhatsApp chatbot, and extending our business through new and innovative channels, we are making travel planning more accessible, convenient, and personalized for our customers. This innovation underscores our commitment to providing a seamless and hassle-free booking experience”, said Mr. Manoj Agarwala, CBO of RedBus. 

“Our collaboration with redBus aims to deliver a seamless booking journey, highlighting our commitment to building exceptional customer experiences through conversations. Gupshup is excited to bring this new feature, enabling travelers to effortlessly book bus tickets right within WhatsApp. With this innovation, redBus will be able to make travel planning more accessible, convenient, and personalized for their customers”, said Beerud Sheth, Founder, and CEO of Gupshup

Key Features of the WhatsApp Booking Feature: 

Effortless Booking: Travelers can now book bus tickets seamlessly on WhatsApp, eliminating the need to visit multiple websites or download additional applications.

Instant Confirmation: Customers will receive real-time booking confirmations and e-tickets directly on WhatsApp.

Round-the-Clock Support: Customers can access 24/7 customer support via WhatsApp, ensuring a smooth and delightful experience.

Travelers can access this feature starting from 7th August. Customers can simply save the redBus contact number 8904250777 and initiate a chat with a “Hi”. The chatbot will seamlessly guide them through the entire booking process, from selecting travel dates and destinations to making secure payments.

As a pioneer in the Indian bus ticketing industry, redBus continues to innovate and adapt to the evolving needs of travelers. The introduction of the bus ticket booking experience on WhatsApp further underscores redBus’ commitment to providing seamless and convenient travel solutions for customers nationwide.

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