New Delhi, Sep 30: India’s financial services sector is facing challenges in developing talent as companies manage a workforce with different levels of experience and digital skills, according to a recent report.
The sector is changing rapidly with the growing use of artificial intelligence, automation and other digital technologies. While new employees are often joining with technology-related skills, experienced professionals bring years of industry knowledge and customer understanding.
The report said this difference is creating a two-tier workforce, making it more difficult for companies to design training and development programmes that meet the needs of all employees.
Financial institutions are increasingly adopting technology across areas such as banking operations, customer service, data analysis, risk management and compliance. This is creating demand for employees who can combine financial knowledge with digital capabilities.
At the same time, companies need to help existing employees adapt to new technologies rather than relying only on fresh hiring.
Reskilling and upskilling are therefore becoming important priorities for the financial services industry. Training programmes can help employees develop new technical skills while continuing to build on their existing industry experience.
Companies can also encourage collaboration between experienced employees and younger, digitally skilled workers. Such interaction can help combine institutional knowledge with new technology capabilities.
The report highlights that talent development will remain an important issue as financial services companies continue their digital transformation.
For the sector, building a workforce that can adapt to changing technology and business requirements will be essential for maintaining productivity and supporting future growth.
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